Who should I contact for technical support?

It is always best to contact your sales representative directly if you have technical questions!

Our sales team will be able to answer a wide range of questions, or in many cases direct you to information on the most FAQ’s and common product inquiries.

Answers can be found on our website www.boshart.com. Click on “Knowledge Base” which takes you to a search engine which provides easy to access information on 100’s of common questions. It is a great tool for both our Boshart sales team and customers alike.

You can also access the “Knowledge Base” at https://support.boshart.com/

Why is it best to go through our inside sales staff?

It is good to have your sales representative in the loop regarding all inquiries. This provides another level of assurance that your inquiry gets answered in a timely manner and no inquiry slips through the cracks. They can also get the right people involved as needed for technical vs non-technical inquiries which can be a little confusing and, in some cases, may overlap.

In the event the question is not already answered in the knowledge base center and further assistance is required for your inquiry, sales will forward the question on to the Engineering Support team. Typically, inquiries are handled by one of our team members as detailed below, however we all work closely together and provide coverage for holidays.

General Tech. Support Inquiries: Paul Erb
Industrial “Spool Type” Pitless Inquiries: Henry Brasjen
Installation / Product Data Sheet Inquiries: David Wang

All inquiries must include the following information:

Providing the seven pieces of information listed below will significantly improve the response time, and your customer service experience. In most cases we can send supporting documents to answer the question prior to any further conversation. Having the information in front of you makes it much easier to review and eliminates lost time due to back-and-forth phone tag to get an email address which slows the process down.

The part / model number or series of the product for which the inquiry is on.
The name of the company or contact person making the inquiry.
Name of company the product in question was purchased from.
Location and address of the branch or job site.
Telephone number(s)
E-mail address
Supporting photos will make it much easier to determine the brand of product in question.

Non-Technical Inquiries:

Sales will also be able to facilitate inquiries on various issues which are handled by the Quality Assurance department including:

Warranty Credit / Replacement Requests
Defective Product Reports or Miss Labelled Product Issues
Return Goods Authorizations (RGA’s)
Product Approval / Certifications (CSA, UL, IAPMO, NSF, FM etc.)
Letter of Compliance
CRN (Canadian Registration Number) Inquiries
Prop 65 Issues

Regardless of the type of inquiry, please…

Check the catalog, website, and data sheets before making an inquiry. Many of the questions we get could be answered by checking the knowledge base center or simply by looking online.

Brochures, technical data & installation sheets, and letters of compliance can be found on our website www.boshart.com. Click on “Literature Library”. You can also access the “Literature Library” at https://boshart.com/literature/.